Fraud and Safety

Protecting your data is one of Cricket’s top priorities. We hold ourselves to a high standard and commit to delivering the experience that you deserve. We constantly evaluate and enhance our security to address changing cybersecurity threats and work to create a secure environment for you. We invest in our network’s security using a broad array of resources including people, capital, and innovative technology advancements. And as a reminder, Cricket will never call you to ask for your PIN or ask for your PIN via text. Common Security Concerns Fraud Cricket Wireless is committed to protecting customers from telecommunications fraud. Discover how to protect your wireless account with a PIN and Account lock. Identity Theft Learn how you can protect yourself and what to do if you are a victim of identity theft. SIM Swap Scams Don’t let a scammer get a hold of your phone number! Check out these tips to help you stay secure. Password Support Retrieve username, password reset & password tips Safe Connections The FCC established rules implementing the Safe Connections Act (SCA), a federal law that provides protections to Survivors of Domestic Violence (or SDV) or other related crimes and abuse and those in their care. Find out more. Cricket Call Defense Learn how Cricket is helping block fraudulent calls & messages Report Spam Messages Don't respond directly to a spam message or click on links in spam messages. Doing so alerts the spammer that your number is genuine. You can report spam. Please forward all spam and suspicious texts to our SPAM response team at 7726. Once you receive a confirmation message, please respond with the number or email address that sent the original message.