Protecting your privacy is important. Cricket is committed to keeping your account information and device safe when we help you troubleshoot, transfer data or fix other issues.
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We won’t access, open or view personal info on your device. This includes photos, emails, text messages, voicemails, apps or call and location history.
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We won’t transfer, back-up or copy any data from your phone to any system or equipment owned and operated by Cricket Wireless, Cricket Wireless Representatives or anyone else.
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Before we complete a factory reset or other action that may delete your data, we’ll ask you to:
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Confirm you have done a recent back-up; or
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Give us permission to delete the data without a back-up.
NOTE: All Cricket representatives are required to follow our security policies and processes.
See the Cricket Wireless Privacy Policy
Tips to keep your personal info safe:
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Back up your device regularly
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Close all apps with personal info before someone takes possession of your device.
