Published on 2/16/2023
CRICKET WIRELESS OUTRANKS COMPETITION AGAIN IN THE MVNO SEGMENT IN LATEST J.D. POWER STUDY
#1 FOR DELIVERING THE BEST PURCHASE EXPERIENCE FOR THE 3RD TIME IN A ROW IN MVNO SEGMENT
#1 FOR DELIVERING THE BEST PURCHASE EXPERIENCE FOR THE 3RD TIME IN A ROW IN MVNO SEGMENT
What’s the News? Cricket Wireless has ranked highest in the J.D. Power 2023 U.S. Wireless Purchase Experience Performance Study– Volume 1 in the MVNO segment.
Cricket’s investment in our customers and in great selling environments is paying off. We are passionate about inspiring smiles one meaningful connection at a time for over 13.1 million customers. And, as the fastest growing prepaid company in the nation for the 4th year in a row, it is clear to us that great experiences lead to growth… and cool trophies!
What are leaders saying? “Winning this segment for the third time in a row is an amazing demonstration that our Authorized Retailers and Cricket employees are the best in the industry. We love our customers, and we appreciate when they reward our love with these awards.” noted John Dwyer, President of the AT&T Prepaid Portfolio, which includes Cricket Wireless. “We work every day to provide easy, high-quality, wireless purchase experiences. This is the reason why customers who come to Cricket stay with Cricket,” added Dwyer.
More about the study: The J.D. Power 2023 U.S. Wireless Purchase Experience Mobile Virtual Network Operator Performance Study—Volume 1 is based on responses from 14,519 customers who use any one of four purchase channels and evaluate the wireless purchase experience taking place via: phone calls; visits to a carrier store; the carrier website; or the carrier’s mobile app. Overall purchase experience satisfaction with mobile virtual network operators is measured in two factors: cost and promotions and purchase process.
The study was fielded from July through December 2022.
For J.D. Power 2023 award information, visit jdpower.com/awards.
About Cricket Wireless
Cricket is focused on inspiring smiles, one meaningful connection at a time. We offer an easy and high-quality wireless experience on our reliable nationwide network. Our affordable, straightforward service plans include monthly taxes and don’t require an annual contract. Our customers also enjoy basic to top-brand phones at affordable prices.
Visit cricketwireless.com to learn more or find a store near you. Stay up-to-date with the Cricket Newsroom, and connect with us on Facebook, Instagram, Twitter, and YouTube. Smile. You’re on Cricket.
Cricket is a subsidiary of AT&T Inc. © 2023 Cricket Wireless LLC. All rights reserved. Cricket and the Cricket logo are trademarks under license to Cricket Wireless LLC.
Cricket’s investment in our customers and in great selling environments is paying off. We are passionate about inspiring smiles one meaningful connection at a time for over 13.1 million customers. And, as the fastest growing prepaid company in the nation for the 4th year in a row, it is clear to us that great experiences lead to growth… and cool trophies!
What are leaders saying? “Winning this segment for the third time in a row is an amazing demonstration that our Authorized Retailers and Cricket employees are the best in the industry. We love our customers, and we appreciate when they reward our love with these awards.” noted John Dwyer, President of the AT&T Prepaid Portfolio, which includes Cricket Wireless. “We work every day to provide easy, high-quality, wireless purchase experiences. This is the reason why customers who come to Cricket stay with Cricket,” added Dwyer.
More about the study: The J.D. Power 2023 U.S. Wireless Purchase Experience Mobile Virtual Network Operator Performance Study—Volume 1 is based on responses from 14,519 customers who use any one of four purchase channels and evaluate the wireless purchase experience taking place via: phone calls; visits to a carrier store; the carrier website; or the carrier’s mobile app. Overall purchase experience satisfaction with mobile virtual network operators is measured in two factors: cost and promotions and purchase process.
The study was fielded from July through December 2022.
For J.D. Power 2023 award information, visit jdpower.com/awards.
About Cricket Wireless
Cricket is focused on inspiring smiles, one meaningful connection at a time. We offer an easy and high-quality wireless experience on our reliable nationwide network. Our affordable, straightforward service plans include monthly taxes and don’t require an annual contract. Our customers also enjoy basic to top-brand phones at affordable prices.
Visit cricketwireless.com to learn more or find a store near you. Stay up-to-date with the Cricket Newsroom, and connect with us on Facebook, Instagram, Twitter, and YouTube. Smile. You’re on Cricket.
Cricket is a subsidiary of AT&T Inc. © 2023 Cricket Wireless LLC. All rights reserved. Cricket and the Cricket logo are trademarks under license to Cricket Wireless LLC.
