Published on 4/4/2025
Key Takeaways:- New and existing customers can get help on their service payment by trading in devices for Cricket account credits.
- Instead of struggling with gift card activation fees, the trade-in amount goes straight to customers’ accounts.
- The process is easy and only takes four simple steps – which Cricket customers can do at their own convenience!
Cricket is making it easier for customers to stress less and save money with a new Device Trade-In Program, powered by Asurion. New and existing customers can do their own kind of spring cleaning by trading in an old device and use the value to help pay for service! This is different from other trade-in programs, because you don’t have the hassle of a gift card. No worrying about gift card activation fees, expiration dates, or losing it. The money from your trade-in goes directly to your Cricket account to use towards service.
How it Works:
- Trade-In Process: Visit your local authorized retail store or go online to access the Asurion trade-in portal.1
- Eligibility Check: Asurion will determine if your phone is eligible for trade-in, provide an estimate, and verify if it meets the criteria.
- Shipping: Once verified, you’ll receive simple steps to ship your device with a prepaid label to send to Asurion.
- Account Credit: Once accepted, the trade-in value will be credited to your Cricket account within 1-2 rate plan cycles.
“This program was created with the customer in mind. This isn’t a gift card plan, but something that goes directly to helping Cricket customers lower their service payment in an easy way,” says Shailendra Gujarati, Chief Marketing Officer. “At the end of the day, we all want to save money and that’s what we’re helping do for our customers.”
To learn more, visit the Cricket’s Device Trade-In Program hub.
What’s Always On at Cricket?
- Cricket 5G Coverage keeps you connected on the go.2 Experience the seamless connectivity of our smart and reliable network.
- Streaming MAX with ads included for customers on our $60/mo. Unlimited Plan.3
- Prioritize your money with the Acorns saving and investment app. As a Cricket customer you can receive a $20 initial bonus investment to your Acorns account for signing up. Plus pay your Cricket bills with the card linked to Acorns and Cricket will add $0.75 to your Acorns account each month.4
About Cricket Wireless
Cricket is focused on inspiring smiles, one meaningful connection at a time. We offer an easy and high-quality wireless experience on our reliable nationwide network. Our affordable, straightforward service plans include monthly taxes and don’t require an annual contract. Our customers also enjoy access to top-brand phones at affordable prices.
Visit cricketwireless.com to learn more or find a store near you. Stay up to date with the Cricket Newsroom, and connect with us on Facebook, Instagram, X and YouTube. Smile. You’re on Cricket.
Cricket is a subsidiary of AT&T Inc. ©2025 Cricket Wireless LLC. All rights reserved. Cricket and the Cricket logo are trademarks under license to Cricket Wireless LLC.
About Asurion
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our nearly 700 stores, or can even come to you.
1Select devices are eligible. Credit applies to service charge(s) only, among all lines on account, up to trade-in value. If you cancel service, unapplied credit is unearned and will be lost. Credit has no cash value. Terms & restrictions apply. Click for details.
2Cricket 5G is not available everywhere. See cricketwireless.com/map for coverage.
3 Video streams in SD quality.
4Offer must be redeemed by setting up a new Acorns Account and making your first investment into your Acorns Invest Account ($5 minimum) within 60 days. Monthly bill-pay promotion is $0.75 invested into your Acorns Invest Account when you spend $5 each calendar month at Cricket using a card properly linked to your Acorns Invest Account.
