Published on 7/12/2024
In April, Cricket learned that customer data was illegally downloaded from our workspace on a third-party cloud platform. We launched an investigation and engaged leading cybersecurity experts to understand the nature and scope of the criminal activity. We have taken steps to close off the illegal access point. We are working with law enforcement in its efforts to arrest those involved in the incident. We understand that at least one person has been apprehended.
Based on our investigation, the compromised data includes files containing Cricket records of calls and texts of nearly all of Cricket’s cellular customers between May 1, 2022 - October 31, 2022. The compromised data also includes records from January 2, 2023, for a very small number of customers. The records identify the telephone numbers a Cricket cellular number interacted with during these periods. For a subset of records, one or more cell site identification number(s) associated with the interactions are also included.
The data does not contain the content of calls or texts, personal information such as Social Security numbers, dates of birth, or other personally identifiable information. While the data does not include customer names, there are often ways, using publicly available online tools, to find the name associated with a specific telephone number.
Our top priority, as always, is our customers. We will provide notice to current and former customers whose information was involved along with resources to help protect their information. We sincerely regret this incident occurred and remain committed to protecting the information in our care. Customers can visit cricketwireless.com/dataincident for more information.
