To keep things simple, our monthly rate plans and added features include applicable state and local taxes. To see all charges on your account, sign in to manage your account or the myCricket App.
Charges and Fees
Note: All charges and fees are nonrefundable and subject to change at any time without notice.
|
Transaction |
Description |
Fee |
|---|---|---|
|
Activation Fee |
Applies to both Cricket-purchased devices and devices that you bring to Cricket. |
In Store: $25 Online: $0 |
|
Device Upgrade Fee |
A fee for upgrading to a new Cricket-purchased device. (Does not apply to service plan changes.) |
In Store: $25 Online: $25 |
|
Reactivation Fee |
A fee charged for reactivating a suspended account. If you miss your due date, your account will be suspended immediately. A Reactivation Fee will be charged before the account can be reactivated.* |
$5 (single-line account) $15 (multi-line account) |
|
Non-Compliant Return Fee |
A fee that may be applied when a device purchased online at cricketwireless.com or at a Cricket store is returned damaged or without the original contents of the device packaging. |
In Store: Up to $25 Online: $25 |
|
Accessory Restocking Fee |
All accessory sales are final. |
N/A |
|
Cricket Mobile Number Change Fee |
Applies if you're a current Cricket customer and you change your mobile number. (Does NOT apply to new customers who transfer a number from another carrier at the time of activation.) |
$15 |
|
Customer Assistance Fee |
Applies to service payments made in an Authorized Retail store or over the phone with Customer Support. (No fee is charged for payments made through the myCricket App, online, Quick Pay, or for customer enrolled in Auto Pay.) |
$5** |
|
Automated Phone System |
Applies to service payments made using the Automated Phone System. |
$5** |
|
BridgePay® Fee |
A fee for activating BridgePay. A minimum payment is also due for each line on your account and varies by rate plan. |
$5 – single-line account $10 (changing to $15 on November 1, 2023) – multi-line accounts |
*Payments are due on or before the account's due date by 11:59 p.m. Central time. The Reactivation Fee applies to suspended accounts that are reactivated within 59 days after the due date. On the 60th day, the account will be canceled and can't be reactivated.
**Fee Exclusions: The Customer Assistance Fee does not apply to payments made in Cricket stores in Connecticut or Vermont, and the Automated Phone System Payments Fee does not apply to payments made to accounts with a Connecticut billing address. This info is subject to change and may be modified or terminated at any time without notice.
