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Cricket Wireless Beats Competition in Latest J.D. Power Study of Wireless Customer Care in the Full-Service MVNO Segment

What’s the News? Cricket Wireless has been named #1 for delivering the best customer service and online experience in the full-service MVNO segment. With 848 points, Cricket’s commitment of creating meaningful connections for our customers is paying off. This achievement is the 13th J.D. Power Award.

What are leaders saying? “Prioritizing our customers is engrained in our culture. This achievement reinforces that our customers value their experiences with our advocates whether that be in-store or over the phone,” noted John Dwyer, President of the AT&T Prepaid Portfolio and Cricket Wireless. “Winning this award for the 5th time exemplifies the team’s dedication to providing our customers easy, high-quality, and affordable wireless experiences.”

More about the study: The 2024 U.S. Wireless Customer Care Study—Volume 2 is based on responses from17,949 customers who contacted their carrier’s customer care department within the past three months. The studies evaluate customer care experiences across 3 factors: store service; phone service; and digital service.

The studies were fielded from January through June 2024. For more information about the U.S. Wireless Customer Care Study, visit www.jdpower.com/business/tmt/us-wireless-customer-care-performance-study.

About Cricket Wireless 
Cricket is focused on inspiring smiles, one meaningful connection at a time. We offer an easy and high-quality wireless experience on our reliable nationwide network. Our affordable, straightforward service plans include monthly taxes and don’t require an annual contract. Our customers also enjoy access to top-brand phones at affordable prices. 
 
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