Published on 6/9/2021
June is National Safety Month, and Cricket cares about protecting its customers. Digital threats come in many forms, such as fraud and identify theft, and may be sneakier than expected. Here are a few tips from Cricket on how to protect yourself from wireless threats.
Cricket Call Defense
Cricket Call Defense helps you identify which calls you should take and which ones you shouldn’t by giving you more information and control over spam callers and robocalls. Robocalls are a category of unwanted phone calls that use a computerized auto-dialer to deliver a pre-recorded message, as if from a robot. Fraudsters use robocalls to avoid detection. You can take control of who contacts you and which calls you answer using Cricket Call Defense.
Cricket Call Defense lets you:
- Verify your incoming calls with new caller authentication
- Identify unwanted calls with available network information
- Block calls that have been identified as fraudulent or scam calls
- Relieve the stress of answering a call you didn't want
So if you’re only interested in answering calls that make you smile, consider Cricket Call Defense.
Spam text messages
Spam text messages are unsolicited and unwanted ads whose goal is to get access to and sell your personal data. Often, spam messages will announce you've won something, or that you qualify for an offer. Sometimes they will include a link that, if clicked, will compromise your personal information or try to coax money out of you. These messages may count against your text plan depending on which plan you have.
Don't respond directly to a spam message. Doing so alerts the spammer that your number is genuine. You can report spam by using the spam reporting link below so that the source of the spam can be investigated.
Fill out this brief report and our spam response provider will take appropriate action.
Protect your account information
To protect our customers from potential fraudulent activity on their Cricket Wireless accounts, we encourage them to create an Account PIN when activating a new wireless account. Existing customers can turn on PIN security for their wireless account at any time. Click here to turn on Account PIN and learn more.
Protect your Refill Cards
Refill Card fraud is the unauthorized use of a legitimate customer's Cricket Refill card information. Criminals will attempt to steal, find, or get physically close enough to read the card information. If you are subject to Refill Card fraud, contact Customer Support at 1-800-CRICKET (1-800-274-2538).
For more information on wireless safety, visit Cricket’s Fraud and Safety page. To manage your Cricket account, visit the Account Management page for helpful articles and FAQs.
Stay safe out there!
