Your phone is essential. Cricket Protect has your back during unexpected moments - like when you leave your phone behind at a restaurant or accidentally drop it in the pool – with unlimited repairs for eligible devices and device replacements for approved claims delivered as soon as the next day.
Starting February 2025 Cricket Protect1 will provide new benefits. *These changes do not apply to New York (NY) customers.
Pricing:
- $8/month for devices in Tiers 1-4
- $12/month for devices in Tier 5
New and Improved Benefits:
- Unlimited number of claims for loss, theft, damage, and out-of-warranty malfunctions
- Unlimited cracked screen repair for eligible devices2
- Unlimited cloud storage with myPhotoVault3
- Unlimited battery replacement for eligible devices4
- myExpert tech support with the Asurion® app
- Unlimited enhanced cleanings to keep your device sanitized and speaker, mic, and battery charging ports working their best.
Cricket Protect will continue to cover loss, theft, damage, and out-of-warranty malfunctions, and will continue to provide as soon as next-day device replacement for eligible claims. Plus, Cricket Protect now includes unlimited tech support for your device and getting it connected to the other devices you depend on!
Enjoy peace of mind knowing that Cricket Protect has your back!
How to Enroll in Cricket Protect
- Visit a Cricket store or call Cricket Care at 1-800-CRICKET (274-2538) within the first 45 days of activating or upgrading your device on the Cricket Network.
- Download the myPhotoVault app3, which allows you to back up your favorite photos and videos securely. The app automatically backs up your media, freeing up space on your device.
- Download the Asurion® app to access your benefits and start enjoying myExpert support immediately.
- Included with your Cricket Protect enrollment via the Asurion App or by phone at 855-309-8342
- myExpert helps connect your phone to smart devices and also offers:
- Device Setup: Assistance with setting up your new device - including transferring contacts, photos, and videos from your old one
- Device Connection: Helps connect your device to important networks and Wi-Fi enabled gadgets
- Ongoing Support: Expert help to optimize your device’s battery, speed, and storage performance
Starting February 14, 2025, your monthly charge will either increase by $1 or decrease by $3 per wireless number enrolled, depending on the value of your device. As you were previously notified, your benefits will also change on February 14, 2025.
You can find a copy of the terms and conditions online by visiting asurion.com/cricket
Terms & Conditions
1 Cricket Protect is a combination of Cricket Protect Insurance and Cricket Protect Service Warranty. Cricket Protect Insurance is insurance coverage underwritten by Continental Casualty Company, Chicago, IL, a CNA company (CNA), and administered by Asurion Protection Services, LLC (In Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161, In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. The Cricket Protect Service Warranty is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Cricket Protect includes a service contract that is separate and distinct from any product or service warranty which may be provided by the manufacturer, importer, or seller, and does not extend the term of any original product or service warranty that the manufacturer, importer, or seller may have provided.
2 Select devices are eligible for repair. Visit asurion.com/cricket or call 855-309-8342 to check current eligibility. Repairs are available in select locations, based upon parts and technician availability, and other criteria. Same-day repair option depends upon claim approval time, parts and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Repairs may use new or refurbished parts; may contain original or nonoriginal manufacturer parts; and may void the manufacturer warranty.
3myPhotoVault and Asurion apps: The myPhotoVault and Asurion apps require a compatible device with Cricket Wireless service. Technical limits may prevent certain features from working on all devices. There may be limitations on the size of each video that can be backed up and secured with the myPhotoVault app. App functionality requires device powered on and connected to the internet. Data charges may apply for app download. Accuracy, availability and timeliness are not guaranteed. A free version of the app with limited features are also available. myPhotoVault, the Asurion app, and other related apps provided by Asurion Mobile Applications, LLC. Only available for devices running iOS 9.0 and up, or Android 5.0 and up. For additional details as well as full terms and conditions, visit asurion.com/cricket.
4 Subject to eligible wireless phones outside of the manufacturer’s warranty period that power on but fail to hold an electrical charge in accordance with the applicable performance threshold as shown on Asurion.com/cricket. Available for select devices in select areas. Battery replacements come with a 60-day limited warranty.
