Cricket Real Time Text Terms of Service and End User License Agreement

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View Cricket's Privacy Policy.

Revised March 24, 2019

Please read the entire Agreement.

CRICKET ("CRICKET") licenses the CRICKET Real Time Text application (the "Application" or "App") to You, conditioned upon your acceptance of this End User License Agreement ("Agreement" or "License"). BY CLICKING "I AGREE" OR "ACCEPT", OR BY DOWNLOADING, INSTALLING OR USING THIS APP, YOU: (A) ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT AND AGREE TO ITS TERMS; (B) ACKNOWLEDGE THAT YOU ARE 18 YEARS OF AGE OR OLDER AND DOWNLOADING THIS APPLICATION FOR YOUR PERSONAL USE; OR (C) ACKNOWLEDGE THAT YOU ARE A PARENT OR GUARDIAN WHO HAVE DOWNLOADED THE APPLICATION FOR USE BY YOUR MINOR CHILD OR WARD; (D) AGREE TO ABIDE BY THE CRICKET ACCEPTABLE USE POLICY, www.cricketwireless.com/legal-info/acceptable-use-policy.html; (E) AGREE TO THE TERMS OF THE CRICKET PRIVACY POLICY, www.cricketwireless.com/privacy; AND (E) AGREE TO THE TERMS OF THE MOST CURRENT CRICKET WIRELESS TERMS AND CONDITIONS OF SERVICE, www.cricketwireless.com/terms ("WCA"), WHICH REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND FULLY APPLIES TO YOUR USE OF THIS APP. IN THE EVENT OF A CONFLICT BETWEEN THIS LICENSE AND THE WCA, THE APPLICABLE PROVISION OF THE WCA SHALL CONTROL.

If at any time after reviewing or using the App You wish to terminate such use or this License, You must un-install and remove the App from Your Device, and delete any copy in Your possession. This License will automatically terminate if You are not, or are no longer, an CRICKET subscriber subject to the terms of the WCA.

  1. DEFINITIONS: (a) "CRICKET," "We," "Our" and "Us" means CRICKET and its parents, subsidiaries, affiliates, agents, employees, successors and assigns; (b) "CRICKET Real Time Text" or "RTT" means the CRICKET Real Time Text App, any website, software, content or services provided in connection with the App, and any updates to these items; (c) "You," "Your" and "Licensee" mean an individual who downloads or uses CRICKET Real Time Text and any person or entity represented by that individual.

    1. THE APP: The App allows You to communicate over the CRICKET wireless network and Wi-Fi using a text-based communication where each text character appears on the receiving device at roughly the same time it is typed on the sending device. CRICKET Real Time Text is an accessibility solution that can replace TTY devices for customers with hearing or speech disabilities. CRICKET Real Time Text is a call that occurs simultaneously over both the data and voice network and requires an answered voice call over the voice network before text is used. While there are no data charges associated with RTT when using a handset, if You choose to use RTT with a tablet, data charges may apply.
    2. IMPORTANT INFORMATION ABOUT THE APP. RTT to TTY (TTY to RTT) communications will be limited by the TTY capabilities. The communication between RTT and TTY users will (1) require one way communication until the person finishes talking and then the other person may respond back textually; and, (2) be limited to characters that work with a TTY. You may experience issues when receiving calls on your RTT device when other softphone applications (e.g. FaceTime and Skype) are running at the same time. The App performs best on 4G enabled devices. 3G network functionality is limited. Using the RTT service on a device other than an CRICKET certified device or on a network other than the CRICKET network (for example, Wi-Fi) may affect the quality of the service. Handsets associated with suspended accounts operate in the same manner as handsets that are not activated for service.  Those handsets can make only voice 911 calls. Customers on suspended accounts will not be able to make an RTT call until the account has cleared.
    3. CONSENT TO DISCLOSE LOCATION INFORMATION: This App may access and use Your personally identifiable location information ("Your Location Information") for the purpose of providing emergency services. Location information from Your device may be used in order to route 911 calls to the appropriate emergency response center. If that call based on location information is unsuccessful, the Emergency Address You entered in Your settings will be used for routing. You can change your Emergency Address at any time by selecting "Update Emergency Address" in Your settings menu. To ensure proper routing of 911 calls update your Emergency Address as needed. 911 service may be delayed or unavailable if automatic location information is unavailable or if calling from a location different from the Emergency Address you entered.
      Emergency calls to 911 placed using Your smartphone's native dialer cannot be transferred to the RTT application for the purposes of initiating a RTT or TTY session. If You need to make an emergency call, the call must be begun from within the RTT App and then You must switch the communication mode to TTY once connected.
      By selecting "Accept" at the end of this Agreement, You acknowledge that You received and understand the above information about 911 calls, and You further agree that if You dial 911 on a device using Real Time Text, CRICKET may treat the automatic location information transmitted by Your device as Your temporarily updated Emergency Address.
  2. LICENSE GRANT AND USE RESTRICTIONS.
    1. License Grant. Subject to the restrictions set forth in Section 3.2, CRICKET grants You a personal, revocable, non-exclusive, non-transferable, limited right to install and use one copy of the App on a single device. For each device on which you want to use RTT ("the Device"), You must download the App and agree to the License. You further agree to access and use the App on each Device only in strict accordance with the terms and conditions of this License, and all applicable local, national, and international laws and regulations. CRICKET reserves the right to block access to RTT if abuse of the service is detected.
    2. Restrictions on Use. You shall not: (a) decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App, for any purpose; (b) modify, adapt, improve, or create any derivative work from the App; (c) violate any applicable laws, rules or regulations in connection with Your access or use of the App; (d) remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of CRICKET or its collaborators, suppliers or licensors; (e) use the App in a manner that derives revenue directly from such use, or use the App for any other purpose for which it is not designed or intended; (f) distribute the App to multiple devices; (g) make the App available over a network or other environment permitting access or use by multiple devices or users at the same time; (h) use the App for creating a product, service or software that is, directly or indirectly, competitive with or in any way a substitute for any services, product or software offered by CRICKET; (i) use the App to send automated queries to any website or to send any unsolicited commercial e-mail; (j) use any proprietary information or interfaces of CRICKET or other intellectual property of CRICKET in the design, development, manufacture, licensing or distribution of any applications, accessories or devices for use with the App; (k) circumvent, disable or tamper with any security-related components or other protective measures applicable to the App or the Device or (l) reproduce, archive, retransmit, distribute, sell, lease, rent, exchange, modify, broadcast, synchronize, publicly perform, publish, publicly display, make available to third parties, transfer or circulate the App. You agree to abide by all rules and policies established from time to time by CRICKET relative to the App, RTT, and their use. Such rules and policies may include, for example, required or automated updates, modifications, and/or reinstallations of the Application and obtaining available patches to address security, interoperability, or performance issues. These obligations survive termination of this License.
  3. INTELLECTUAL PROPERTY RIGHTS.
    1. Rights to App. The App (including its source and object code), any copies thereof (whether or not present on Your Device), and all copyrights, patents, trademarks, trade secrets and other intellectual property rights associated therewith are, and shall remain, the property of CRICKET or its collaborators, licensors, or suppliers. The source and object code of the App are the proprietary and confidential information of CRICKET and its collaborators, licensors and suppliers. The App is licensed, not sold, to You. Title to the App shall remain with CRICKET. CRICKET and its collaborators, licensors, and suppliers reserve the right to change, suspend, terminate, remove, impose limits on the use of or access to, disable access to, or require the return of the App (or any copy thereof) at any time without notice and will have no liability for doing so. Except as expressly stated in this License, You are not granted any intellectual property rights in or to the App by implication, estoppel or other legal theory, and all rights in and to the App not expressly granted in this License are hereby reserved and retained by CRICKET. These obligations survive termination of this License.
    2. CRICKET Marks. The following company names and their related logos and all related product and service names, design marks and slogans are trademarks and service marks owned by and used under license from CRICKET: "CRICKET", "CRICKET Real Time Text", and "CRICKET RTT" (collectively, the "CRICKET Marks"). You are not authorized to use the CRICKET Marks in any advertising, publicity or in any other commercial manner without the prior written consent of CRICKET, which may be withheld for any or no reason. These obligations survive termination of this License.
    3. Open Source Software. The App may include third party software that is subject to open source license terms ("Open Source Software"). You acknowledge and agree that Your right to use such Open Source Software as part of the App is subject to and governed by the terms and conditions of any applicable open source license (the "Open Source License Terms"). In the event of a conflict between the terms of this License and the Open Source License Terms, the Open Source License Terms shall control.
  4. TERM AND TERMINATION. This License shall be effective until terminated. CRICKET may, in its sole and absolute discretion, at any time and for any or no reason, disable the App, or suspend or terminate this License and the rights afforded to You hereunder, with or without prior notice or other action by CRICKET. Upon the termination of this License, You shall cease all use of the App and uninstall the App. CRICKET will not be liable to You or any third party for compensation, indemnity, or damages of any sort as a result of terminating this License in accordance with its terms, and termination of this License will be without prejudice to any other right or remedy CRICKET may have, now or in the future. These obligations survive termination of this License.
  5. DISCLAIMER OF WARRANTIES. YOU ACKNOWLEDGE AND AGREE THAT THE APP, INCLUDING ALL CONTENT CONTAINED THEREIN OR ACCESSED THEREBY, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND THAT YOUR USE OF OR RELIANCE UPON THE APP IS AT YOUR SOLE RISK AND DISCRETION. TO THE EXTENT NOT PROHIBITED BY LAW, CRICKET AND ITS COLLABORATORS, SUPPLIERS AND LICENSORS HEREBY DISCLAIM ANY AND ALL REPRESENTATIONS, WARRANTIES AND GUARANTIES REGARDING THE APP, WHETHER ORAL, EXPRESS, IMPLIED OR STATUTORY, AND WHETHER ARISING BY LAW, STATUTE, USAGE OF TRADE, CUSTOM, COURSE OF DEALING OR PERFORMANCE OF THE PARTIES, OR THE NATURE OR CONTEXT OF THIS LICENSE, AND INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FURTHERMORE, CRICKET AND ITS COLLABORATORS, SUPPLIERS AND LICENSORS MAKE NO WARRANTY THAT (I) THE APP WILL MEET YOUR REQUIREMENTS; (II) THE APP WILL BE UNINTERRUPTED, ACCURATE, RELIABLE, TIMELY, SECURE, FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS OR ERROR-FREE; (III) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL ACCESSED OR OBTAINED BY YOU THROUGH THE APP WILL BE AS REPRESENTED OR MEET YOUR EXPECTATIONS; OR (IV) ANY ERRORS IN THE APP WILL BE CORRECTED OR THAT THE APP WILL BE MAINTAINED. YOU ACKNOWLEDGE THAT THE APP IS NOT INTENDED OR SUITABLE FOR USE IN SITUATIONS OR ENVIRONMENTS WHERE THE PERFORMANCE OF, USE OR MISUSE OF, FAILURE OF, OR ERRORS OR INACCURACIES IN THE CONTENT, DATA OR INFORMATION PROVIDED BY, THE APP COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL, PROPERTY, OR ENVIRONMENTAL DAMAGE. CRICKET AND ITS COLLABORATORS, SUPPLIERS AND LICENSORS DO NOT WARRANT THAT THE APP WILL BE COMPATIBLE OR INTEROPERABLE WITH YOUR DEVICE OR ANY OTHER PIECE OF HARDWARE, SOFTWARE, EQUIPMENT OR DEVICE INSTALLED ON OR USED IN CONNECTION WITH YOUR DEVICE. FURTHERMORE, YOU ACKNOWLEDGE THAT COMPATIBILITY AND INTEROPERABILITY PROBLEMS CAN CAUSE THE PERFORMANCE OF YOUR DEVICE TO DIMINISH OR FAIL COMPLETELY, AND MAY RESULT IN PERMANENT DAMAGE TO YOUR DEVICE, LOSS OF THE DATA LOCATED ON YOUR DEVICE, AND CORRUPTION OF THE SOFTWARE AND FILES LOCATED ON YOUR DEVICE. YOU ACKNOWLEDGE AND AGREE THAT CRICKET AND ITS COLLABORATORS, SUPPLIERS AND LICENSORS, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, SHALL HAVE NO LIABILITY TO YOU FOR ANY LOSSES SUFFERED, RESULTING FROM OR ARISING IN CONNECTION WITH COMPATIBILITY OR INTEROPERABILITY PROBLEMS. THIS SECTION 5 SHALL SURVIVE TERMINATION OF THIS LICENSE.
    NOTWITHSTANDING AND WITHOUT WAIVING THE FOREGOING, THE TERMS AND CONDITIONS OF THE WCA MAY PROVIDE LIMITED REMEDIES TO YOU.
  6. LIMITATION OF LIABILITY. EXCEPT TO THE EXTENT PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES SHALL CRICKET, ITS COLLABORATORS, SUPPLIERS OR LICENSORS, NOR THEIR OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, BE LIABLE FOR ACCIDENTS, PROPERTY DAMAGE, PERSONAL INJURY, DEATH, OR FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH OR RELATING TO THE SALE OR DISTRIBUTION OF, THE PERFORMANCE OR NON-PERFORMANCE, OR YOUR ACCESS OR USE OF OR INABILITY TO ACCESS OR USE THE APP, WHETHER OR NOT THE DAMAGES WERE FORESEEABLE AND WHETHER OR NOT SUCH PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, CRICKET'S AGGREGATE LIABILITY TO YOU (WHETHER UNDER CONTRACT, TORT, STATUTE OR OTHERWISE) SHALL NOT EXCEED THE GREATER OF (i) THE INITIAL PURCHASE PRICE PAID BY YOU FOR THE APP, (ii) THE AGGREGATE AMOUNT YOU PAID TO CRICKET FOR THE APP DURING THE ONE MONTH PRECEDING THE DATE THAT THE CLAIM ARISES, OR (iii) TWO DOLLARS ($2.00). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THIS SECTION 6 SHALL SURVIVE TERMINATION OF THIS LICENSE.
  7. INDEMNIFICATION. You shall indemnify, defend and hold harmless CRICKET and its collaborators, suppliers and licensors, and their officers, directors, agents and employees (the "Indemnified Parties") from and against any claim, proceeding, loss, damage, fine, penalty, interest and expense (including, without limitation, fees for attorneys and other professional advisors) arising out of, in connection with or related to the following: (i) Your access to or use of the App or Third Party Content and Services; (ii) Your breach of this License; (iii) Your violation of law; (iv) Your negligence or willful misconduct; or (v) Your violation of the rights of a third party. You will promptly notify CRICKET in writing of any third-party claim arising out of or in connection with Your access to or use of the App. These obligations survive termination of this License.
  8. MISCELLANEOUS. The following provisions survive termination of this License:
    1. Governing Law, Limitation on Actions. This License shall be deemed to take place in the State of New York and shall be governed by and construed in accordance with the laws of the State of New York, excluding its conflicts of law principles. This License shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. To the maximum extent permitted by applicable law, You and CRICKET agree that any cause of action arising out of or relating to this License, the Application or Your use of the App must commence within one (1) year after the applicable cause of action accrues in accordance with the dispute resolution provision of the WCA. Otherwise, such cause of action is permanently barred. This Section 8.1 is not intended to and does not alter any provisions of the WCA.
    2. Contact Information. You may reach CRICKET Customer Service by dialing 611 from Your Device if You are an CRICKET Wireless service subscriber or 1-800-CRICKET (274-2538).
    3. Severability. If any provision of this License is held to be invalid or unenforceable, the remaining provisions shall not be affected and shall remain valid and enforceable to the fullest extent permitted by law.
    4. Waiver. Except as provided herein, the failure to exercise a right or require performance of an obligation under this License shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute waiver of any subsequent breach.
    5. Export Control; Lawful Use. You may not export or re-export the App. You represent and warrant that You are not located and will not use the App in any country that is (a) subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, or (b) listed on any U.S. Government list of prohibited or restricted parties including the Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce Denied Persons List or Entity List. You may not use the App in any manner or for any purpose prohibited (a) by United States law, regardless of where You use the App, or (b) by local law, in the jurisdiction(s) in which You use the App.
    6. Performance or Benchmark Testing. You may not disclose the results of any benchmark test using the App to any third party without CRICKET's prior written approval.
    7. Modification or Amendment. To the extent not prohibited by law, CRICKET may modify or amend the terms of this License at any time, with or without direct notice to You, by posting a copy of the modified or amended License available through the App or at www.cricketwireless.com/legal-info/legal-information.html. You will be deemed to have agreed to any such modification or amendment by Your decision to continue using the App following the date in which the modified or amended License is made available through the App or the referenced website.
    8. Survival. Any provisions of this License which by their express language or by their context are intended to survive the termination of this License shall survive such termination.
    9. Third Party Beneficiaries. Except as explicitly provided in this License or in incorporated agreements, nothing contained in this License is intended or shall be construed to confer upon any person (other than the parties hereto) any rights, benefits or remedies of any kind or character, or to create any obligations or liabilities of a party to any such person.
    10. No Transfer by You. Any attempted transfer by You in contravention of this License shall be null and void. These obligations survive termination of this License. CRICKET may assign this License without restriction.
    11. Entire Agreement. This License including the documents incorporated herein by reference constitute the entire agreement with respect to the use of the App licensed hereunder and supersedes all prior or contemporaneous understandings regarding such subject matter.